Dealing with Difficult Situations

Public libraries are meant to be safe and welcoming spaces, but sometimes difficult situations arise that can affect both staff and patrons. In the new self-paced course, “Dealing with Difficult Situations,” you’ll explore a range of scenarios, the importance of empathy, and techniques for de-escalating conflicts in the library. The course also looks at the importance of library policies and their role in empowering staff to establish and maintain appropriate boundaries with patrons.

The development of the course was informed by subject matter expert, Kate Hall, co-author of The Public Library Director’s Toolkit and the Public Library Director’s HR Toolkit and made possible in part by a grant from the Institute of Museum and Library Services. 

from WebJunction News https://ift.tt/3N2HEdt
via IFTTT