Friday, 2 January 2026

Building reference skills with LiFT: The reference interview

The Reference Interview, the newest course in the Library Foundational Training (LiFT) program, introduces learners to the reference interview, a service that library staff can provide to connect with users and meet their information needs. This on-demand course prepares learners to confidently approach reference work with clarity, empathy, and practical strategies they can use right away.



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